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Original Article

Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units

Sa-Rang Shin1, Kyung-Yeon Park2
Journal of Korean Academy of Nursing Administration 2015;21(5):469-479.
Published online: December 31, 2015

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Corresponding author: Park, Kyung-Yeon. Department of Nursing, Silla University, 140 Baegyang-daero(Blvd) 700 beon-gil, Sasang-gu, Busan 617-736, Korea. Tel: +82-51-999-5461, Fax: +82-51-999-6237, kypark@silla.ac.kr
• Received: July 15, 2015   • Revised: August 5, 2015   • Accepted: September 24, 2015

Copyright © 2015 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    The purpose of this study was to compare hospitalized patients in comprehensive nursing care units and general care units as to satisfaction with nursing care and factors influencing their intent to revisit the hospital
  • Methods
    A cross-sectional study was conducted with 178 patients who had been hospitalized in a comprehensive nursing care unit and a general care unit in one hospital. Participants completed self-report questionnaires. Data were analyzed using SPSS 21.0.
  • Results
    There was a significant difference between the comprehensive nursing care unit and general care unit for intent to revisit the hospital (p=.036). Factors influencing intent to revisit the hospital for patients in the comprehensive nursing care unit were 'satisfaction with nursing care' (p<.001) and 'use of additional costs for comprehensive nursing care' (p=.041). The factor influencing intent to revisit hospital for patients in the general care unit was 'satisfaction with nursing care' (p<.001).
  • Conclusion
    Findings indicate that comprehensive nursing care service in which all care is provided by nursing staff only, without family or private caregivers, increases intent to revisit the hospital. These results can be used as the foundation of reviewing the operation and expansion of comprehensive nursing care service.
  • Key Words: Nursing staff; Hospital; Patient satisfaction

This is a modified and supplemented paper presented at the Good Samsun Hospital nursing conference, 2013.

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Table 1

Homogeneity of Participants' Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and a General Nursing Care Unit (N=178)

jkana-21-469-i001.jpg

CNC=Comprehensive nursing care; GNC=General nursing care.

Table 2

Comparison of Satisfaction with Nursing Care and Intent to Revisit Hospital for Patients Hospitalized in Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)

jkana-21-469-i002.jpg

CNC=Comprehensive nursing care; GNC=General nursing care.

Table 3

Differences in Satisfaction with Nursing Care and Intent to Revisit Hospital by Participant Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)

jkana-21-469-i003.jpg

CNC=Comprehensive nursing care; GNC=General nursing care.

Table 4

Correlations among Intent to Revisit Hospital, Comprehensive Nursing Care and Nursing Care Satisfaction

jkana-21-469-i004.jpg

CNC=Comprehensive nursing care; GNC=General nursing care.

Table 5

Factors Influencing Intent to Revisit Hospital in Hospitalized Patients

jkana-21-469-i005.jpg

CNC=Comprehensive nursing care; GNC=General nursing care.

Figure & Data

References

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    Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units
    J Korean Acad Nurs Adm. 2015;21(5):469-479.   Published online December 31, 2015
    DOI: https://doi.org/10.11111/jkana.2015.21.5.469
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    Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units
    J Korean Acad Nurs Adm. 2015;21(5):469-479.   Published online December 31, 2015
    DOI: https://doi.org/10.11111/jkana.2015.21.5.469
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    Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units
    Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units

    Homogeneity of Participants' Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and a General Nursing Care Unit (N=178)

    CNC=Comprehensive nursing care; GNC=General nursing care.

    Comparison of Satisfaction with Nursing Care and Intent to Revisit Hospital for Patients Hospitalized in Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)

    CNC=Comprehensive nursing care; GNC=General nursing care.

    Differences in Satisfaction with Nursing Care and Intent to Revisit Hospital by Participant Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)

    CNC=Comprehensive nursing care; GNC=General nursing care.

    Correlations among Intent to Revisit Hospital, Comprehensive Nursing Care and Nursing Care Satisfaction

    CNC=Comprehensive nursing care; GNC=General nursing care.

    Factors Influencing Intent to Revisit Hospital in Hospitalized Patients

    CNC=Comprehensive nursing care; GNC=General nursing care.
    Table 1 Homogeneity of Participants' Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and a General Nursing Care Unit (N=178)

    CNC=Comprehensive nursing care; GNC=General nursing care.

    Table 2 Comparison of Satisfaction with Nursing Care and Intent to Revisit Hospital for Patients Hospitalized in Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)

    CNC=Comprehensive nursing care; GNC=General nursing care.

    Table 3 Differences in Satisfaction with Nursing Care and Intent to Revisit Hospital by Participant Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)

    CNC=Comprehensive nursing care; GNC=General nursing care.

    Table 4 Correlations among Intent to Revisit Hospital, Comprehensive Nursing Care and Nursing Care Satisfaction

    CNC=Comprehensive nursing care; GNC=General nursing care.

    Table 5 Factors Influencing Intent to Revisit Hospital in Hospitalized Patients

    CNC=Comprehensive nursing care; GNC=General nursing care.

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